Please note that failure to update data isn’t always caused by an issue within the app itself. To help resolve the problem, we recommend following these troubleshooting steps:
- Manually update the data:
Tap the screen of the app, drag it down and then release. At the very top left side of the screen, you will see the radar icon animation will be triggered. This will indicate that the data in the app is being updated
- Restart the app:
Tap the Current App List button on your device. This is one of the three navigation buttons on Android devices. It is located next to the home button, and its location varies by device. When the thumbnails of the current apps open, simply pull the tab to either side to close it.
- Verify that the app has been given permission to track your location:
Tap the app's icon > App info > App Permissions. If the location is in a forbidden section, tap it and select Allow only while using the app, or Allow all the time (we highly recommend selecting the latter if you have an app widget installed). Then restart the app. - Check if your device has a power-saving mode, a third-party similar program, or an antivirus program enabled. This may be the reason for the app's incorrect operation or the untimely update of its data.